Gaining Health at Dragonfly Wellness Center

Gaining Health at Dragonfly Wellness Center ("we," "us," or "our"), operated by Karin Mullooly, Board Certified Functional Medicine Practitioner, is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit gaininghealth.net, complete any of our forms, or engage with our services.

This policy applies to:

• Our website: gaininghealth.net
• All intake, contact, and opt-in forms (including those hosted via GoHighLevel)
• Marketing emails, newsletters, and automated communications
• In-person appointments and consultations booked through our office

2a. Information You Provide Directly

When you fill out a form, contact us, or schedule a consultation, we may collect:

• Full name
• Email address
• Phone number
• General health goals and concerns (as voluntarily shared)
• Location (city/state)
• Any other information you choose to include in a message or form

2b. Information Collected Automatically

When you browse gaininghealth.net, basic technical data may be collected automatically, including:

• Browser type and version
• Pages visited and time on site
• Referring URL (how you found our site)
• IP address (for analytics and security purposes only)

2c. Information from Third-Party Platforms

If you interact with our content on Facebook, Instagram, or LinkedIn, those platforms may share basic engagement data with us in accordance with their own privacy policies.

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule consultations
• To deliver health education content, newsletters, and program updates
• To send appointment reminders and follow-up communications
• To personalize your experience with content relevant to your health goals
• To improve our website, services, and marketing
• To comply with legal and regulatory obligations

By submitting any form on our website or via our marketing funnels, you expressly consent to:

• The collection and use of your information as described in this Privacy Policy
• Receiving email communications from Gaining Health at Dragonfly Wellness Center
• Being contacted by phone or text if you provide your number

You may withdraw your consent at any time by:

• Clicking "Unsubscribe" at the bottom of any email
• Emailing us at karin@gaininghealth.net
• Calling our office at 803-746-5700

Your information is stored securely using industry-standard practices. We use GoHighLevel (GHL), a HIPAA-aware CRM and marketing platform, to manage contact records and communications. GoHighLevel implements technical safeguards including encrypted data storage and secure access controls.

Access to your personal data is limited to authorized personnel only. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Our website may use cookies or similar tracking technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain site functionality.

We use trusted third-party platforms to operate our business. Each has its own privacy practices:

• GoHighLevel (CRM & email marketing) — gohighlevel.com/privacy
• Squarespace (website hosting) — squarespace.com/privacy
• Mailchimp (newsletter delivery) — mailchimp.com/legal/privacy
• Facebook / Instagram / LinkedIn — their respective platform privacy policies

We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their policies independently.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

While we operate in the functional medicine and wellness space, general information submitted through our website forms is not protected health information (PHI) under HIPAA unless you are an enrolled client. Detailed health records and clinical notes for active clients are handled separately under our practice's confidentiality protocols.

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date at the top of this document will always reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact: